Microsoft blocks Messenger in Cuba and other US-embargoed countries (open letter)
Hi Katy
Thank you for your response, I thought you were going to help but it seems you can't. I was afraid that was bound to happen
I don't know why I expected help from a company on Microsoft's payroll.
You sent a link for Microsoft technical support, that's not what I need, isn't it obvious?
The main Microsoft telephone numbers you provided just buried my query. I just called those two numbers included in your message and the operators/customer services had no clue where to put me through. Campus number: I need to have a name and surname of a person to be able to be connected, they cannot do anything apart from that. The other number, similar story, and they said they only do product support.
So if a media organization contacted you, it will be ok? Would you listen to bloggers or only official media outlets?
Anyway, thank you very much for you follow-up so far.
Regards
Ignacio
----- Original Message -----
From: Katy Spaulding
To: Ignacio Abella
Cc: RAPID RESPONSE ; ukprteam@microsoft.com
Sent: Friday, May 22, 2009 4:39 PM
Subject: RE: Microsoft blocks Messenger in Cuba and other US-embargoed countries (open letter)
Hi Ignacio,
Waggener Edstrom is Microsoft's media relations agency and because we work with members of the media only, we are not the appropriate resource for progress in this matter. I encourage you contact Microsoft directly using the numbers below. You might also find the following link helpful.
Microsoft Support: http://support.microsoft.com/Find ways to gain support from Microsoft by searching a knowledge base or contacting the company directly.
Microsoft main campus: 1-425-882-8080Customer Service: 1-800-426-9400
Best,Katy
Katy Spaulding Waggener Edstrom Worldwide Account Coordinator-RRTO: 503.443.7000rrt@WaggenerEdstrom.comkspaulding@WaggenerEdstrom.com
From: Ignacio Abella
Sent: Friday, May 22, 2009 8:16 AMT
To: Katy Spaulding
Cc: RAPID RESPONSE; ukprteam@microsoft.com
Subject: Re: Microsoft blocks Messenger in Cuba and other US-embargoed countries (open letter)
Hi Katy
Thank you very much for your response.
No, I'm not a member of the press, only a concerned citizen, and I like to express my opinions and seek further information in matters I do not understand.
I contacted you because I thought you might want to look into this.
In the interest of disclosure, I'm a Cuba-born British citizen.
Regardless of the fact that I do not condone certain actions by the Cuban goverment, I firmly believe that neither Microsoft nor the US goverment have the right to subject the Cuban people to any embargo or limitations of use of free products.
By the way, the email address analystq@microsoft.com is not working. I wonder why Microsoft is posting incorrect email address as contact points
Kind regards
Ignacio Abella
----- Original Message -----
From: Katy Spaulding
To: Ignacio Abella
Cc: analystq@microsoft.com ; RAPID RESPONSE ; ukprteam@microsoft.com
Sent: Friday, May 22, 2009 4:03 PMSubject: RE: Microsoft blocks Messenger in Cuba and other US-embargoed countries (open letter)
Hi Ignacio,
Thanks for your email. I'm happy to look in to this for you. Are you a member of the press? If so, what publication do you write for?
Thanks,Katy
Katy Spaulding Waggener Edstrom Worldwide Account Coordinator-RRTO: 503.443.7000rrt@WaggenerEdstrom.comkspaulding@WaggenerEdstromcom
From: Ignacio AbellaSent:
Friday, May 22, 2009 5:57 AM
To: analystq@microsoft.com; RAPID RESPONSE; ukprteam@microsoft.com
Subject: Microsoft blocks Messenger in Cuba and other US-embargoed countries (open letter)Importance: High
Dear Sir/Madam
I read with distress that Microsoft has decided to block Messenger in Cuba and other US-embargoed countries.
I only have a question: WHY?
It is extremely disappointing to say the least that a company as influential and innovative as Microsoft would make such a move. Microsoft has shown commitment to community and responsibility, and to enhancing communications, so this is very sad.
To quote from the Ars Technica website as seen here http://bit.ly/K2t6
: "Messenger is a medium for communication, and the citizens of these countries should not be punished from such a basic tool because the US has problems with their governments' policies. "
Kind regards
Ignacio Abella
Thank you for your response, I thought you were going to help but it seems you can't. I was afraid that was bound to happen
I don't know why I expected help from a company on Microsoft's payroll.
You sent a link for Microsoft technical support, that's not what I need, isn't it obvious?
The main Microsoft telephone numbers you provided just buried my query. I just called those two numbers included in your message and the operators/customer services had no clue where to put me through. Campus number: I need to have a name and surname of a person to be able to be connected, they cannot do anything apart from that. The other number, similar story, and they said they only do product support.
So if a media organization contacted you, it will be ok? Would you listen to bloggers or only official media outlets?
Anyway, thank you very much for you follow-up so far.
Regards
Ignacio
----- Original Message -----
From: Katy Spaulding
To: Ignacio Abella
Cc: RAPID RESPONSE ; ukprteam@microsoft.com
Sent: Friday, May 22, 2009 4:39 PM
Subject: RE: Microsoft blocks Messenger in Cuba and other US-embargoed countries (open letter)
Hi Ignacio,
Waggener Edstrom is Microsoft's media relations agency and because we work with members of the media only, we are not the appropriate resource for progress in this matter. I encourage you contact Microsoft directly using the numbers below. You might also find the following link helpful.
Microsoft Support: http://support.microsoft.com/Find ways to gain support from Microsoft by searching a knowledge base or contacting the company directly.
Microsoft main campus: 1-425-882-8080Customer Service: 1-800-426-9400
Best,Katy
Katy Spaulding Waggener Edstrom Worldwide Account Coordinator-RRTO: 503.443.7000rrt@WaggenerEdstrom.comkspaulding@WaggenerEdstrom.com
From: Ignacio Abella
Sent: Friday, May 22, 2009 8:16 AMT
To: Katy Spaulding
Cc: RAPID RESPONSE; ukprteam@microsoft.com
Subject: Re: Microsoft blocks Messenger in Cuba and other US-embargoed countries (open letter)
Hi Katy
Thank you very much for your response.
No, I'm not a member of the press, only a concerned citizen, and I like to express my opinions and seek further information in matters I do not understand.
I contacted you because I thought you might want to look into this.
In the interest of disclosure, I'm a Cuba-born British citizen.
Regardless of the fact that I do not condone certain actions by the Cuban goverment, I firmly believe that neither Microsoft nor the US goverment have the right to subject the Cuban people to any embargo or limitations of use of free products.
By the way, the email address analystq@microsoft.com is not working. I wonder why Microsoft is posting incorrect email address as contact points
Kind regards
Ignacio Abella
----- Original Message -----
From: Katy Spaulding
To: Ignacio Abella
Cc: analystq@microsoft.com ; RAPID RESPONSE ; ukprteam@microsoft.com
Sent: Friday, May 22, 2009 4:03 PMSubject: RE: Microsoft blocks Messenger in Cuba and other US-embargoed countries (open letter)
Hi Ignacio,
Thanks for your email. I'm happy to look in to this for you. Are you a member of the press? If so, what publication do you write for?
Thanks,Katy
Katy Spaulding Waggener Edstrom Worldwide Account Coordinator-RRTO: 503.443.7000rrt@WaggenerEdstrom.comkspaulding@WaggenerEdstromcom
From: Ignacio AbellaSent:
Friday, May 22, 2009 5:57 AM
To: analystq@microsoft.com; RAPID RESPONSE; ukprteam@microsoft.com
Subject: Microsoft blocks Messenger in Cuba and other US-embargoed countries (open letter)Importance: High
Dear Sir/Madam
I read with distress that Microsoft has decided to block Messenger in Cuba and other US-embargoed countries.
I only have a question: WHY?
It is extremely disappointing to say the least that a company as influential and innovative as Microsoft would make such a move. Microsoft has shown commitment to community and responsibility, and to enhancing communications, so this is very sad.
To quote from the Ars Technica website as seen here http://bit.ly/K2t6
: "Messenger is a medium for communication, and the citizens of these countries should not be punished from such a basic tool because the US has problems with their governments' policies. "
Kind regards
Ignacio Abella
